Startups For the Rest of Us Episode 592 | Nine Tactics for Amazing Customer Support
Mar 1, 2022
Cody Duval, an expert in customer support, returns to discuss key strategies for excellent service. He dives into the distinction between customer support and success, emphasizing the critical role of response time. Cody shares insights on when to hire your first support person and the benefits of using chat widgets. He highlights the importance of founder engagement in early customer interactions and offers tactics for managing difficult customers. The conversation also touches on essential customer support tools and the potential gaps in current knowledge base solutions.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
Navigating Customer Support and Success in SaaS
01:33 • 15min
The Importance of Customer Support in Early Stage Startups
16:13 • 3min
Navigating Customer Support Challenges
19:28 • 6min
Choosing the Right Tools for Effective Customer Support
25:03 • 2min
Exploring the Gaps in Knowledge Base Tools for Customer Support
27:29 • 3min