Exploring the Gaps in Knowledge Base Tools for Customer Support

In Episode 592, Rob Walling is joined again by Cody Duval for a technical conversation about the dos and don'ts for amazing customer support.

The topics we cover

[2:00] Customer success vs customer support

[5:10] Response time

[8:59] Post-support surveys

[10:58] When to hire first customer support person

[13:02] Chat widgets

[17:09] Doing customer support early on as a founder

[18:01] Training customer support to ask a question

[19:00] Dealing with abusive customers

[21:10] Customer support tool

Links from the show

• How to Deal with Rude Customers
• Cody Duval (@codee) | Twitter

If you have questions about starting or scaling a software business that you'd like for us to cover, please submit your question for an upcoming episode. We'd love to hear from you!

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