Cody Duval

Cody Duval, an expert in customer support, returns to discuss key strategies for excellent service. He dives into the distinction between customer support and success, emphasizing the critical role of response time. Cody shares insights on when to hire your first support person and the benefits of using chat widgets. He highlights the importance of founder engagement in early customer interactions and offers tactics for managing difficult customers. The conversation also touches on essential customer support tools and the potential gaps in current knowledge base solutions.