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The CX Cast
343: Demystifying Generative AI
Feb 28, 2024
Exploring the complexity of generative AI, including large language models and guardrails. Customized models for conversational AI using company data. Secrets of personalized customer interactions with generative AI models.
26:31
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Quick takeaways
- Generative AI creates new content, transforming AI capabilities beyond data processing.
- Companies must carefully implement generative AI in customer interactions to manage risks effectively.
Deep dives
Understanding Generative AI and Its Significance
Generative AI introduces a new dimension to artificial intelligence by creating new content rather than just processing data and making predictions. This capability to generate new content is particularly impactful in various professional and consumer settings, ranging from text to image creation for enhanced personalization. Large language models like chat GPT exemplify this, where the model strings together words based on probabilities to produce outputs, emphasizing the probabilistic nature of generative AI.
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Discover
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