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Shock Start At Royal Mail
- Adam Crozier found Royal Mail technically insolvent on his first Friday and faced huge structural problems.
- He estimates he completed about half to two-thirds of a 10–15 year turnaround.
Layered Restrictions Block Improvement
- Royal Mail had layers of overlapping restrictive practices that blocked improvement.
- Crozier counted 1,442 restrictive practices that had to be dismantled piece by piece.
Reviving A Family Factory
- James Eden left the City to rescue his family's Manchester factory and repositioned it upmarket.
- He shifted from contract manufacturing to building the Private White VC label and winning high-profile bespoke work.