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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#153 - AI In Customer Service with Hatch and Chris Bache
Nov 26, 2024
In this engaging conversation, Chris Bache, CEO of Hatch, shares his expertise on integrating AI into customer service for home service businesses. He discusses how Hatch has evolved from a small startup to a market leader, helping over 2000 businesses improve their engagement. The importance of quick follow-ups, personalized messaging, and compliance in automated communications is explored. Chris also highlights success stories and offers insights into leveraging AI for sustained business growth, showcasing its role in enhancing both customer interaction and operational efficiency.
28:02
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Quick takeaways
- AI tools like Hatch automate customer follow-ups and enhance engagement, significantly improving sales from previously unsold estimates.
- Implementing a structured rehash program early in business growth fosters efficient operations and improves customer communication and close rates.
Deep dives
Maximizing Customer Contact and Engagement
Effective communication with customers, especially regarding unsold estimates and membership bookings, is vital for maintaining business growth. Utilizing software solutions can automate the outreach process, thereby enhancing customer engagement and increasing sales opportunities. For instance, a platform called Hatch has significantly improved the ability to connect with customers by directly integrating with existing systems. This automation not only streamlines tasks for multiple employees but also has led to higher sales from previously unsold estimates.
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