Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast #153 - AI In Customer Service with Hatch and Chris Bache
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Nov 26, 2024 In this engaging conversation, Chris Bache, CEO of Hatch, shares his expertise on integrating AI into customer service for home service businesses. He discusses how Hatch has evolved from a small startup to a market leader, helping over 2000 businesses improve their engagement. The importance of quick follow-ups, personalized messaging, and compliance in automated communications is explored. Chris also highlights success stories and offers insights into leveraging AI for sustained business growth, showcasing its role in enhancing both customer interaction and operational efficiency.
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Hatch's Origins
- Chris Bache started Hatch as a sales-for-hire company, doing rehash for home improvement businesses.
- It grew to a $2 million business, but they realized rehash is best done internally.
Internal Rehash
- Rehash operations are best handled internally, not outsourced.
- Clients wanted to use Hatch's software internally, leading to the creation of the platform.
Rehash Program Setup
- Define a timeframe for following up on unsold quotes (ideally within 48 hours).
- Designate a CSR or manager to own the rehash process and improve close rates.