SaaS Interviews with CEOs, Startups, Founders
How to get your first 3 customers paying $72k, from Incident Response SaaS Founder
Feb 18, 2023
Uptime Labs founder shares a success story about impressing a customer with their SaaS platform. Uptime Labs helps engineering teams simulate and solve IT incidents. Discussion on customer pricing, revenue, and growth plans. The speaker talks about raising pre-seed capital and building a team. The chapter also covers the distribution of equity among the founders and the company's future growth plans.
11:25
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Quick takeaways
- Uptime Labs focuses on improving incident response by providing skill training and simulated incident drills to help teams troubleshoot and resolve network outages quickly.
- Uptime Labs emphasizes the importance of taking risks early on and distributing equity based on each team member's level of commitment.
Deep dives
Uptime Labs: Helping Teams Improve Incident Response
Uptime Labs is a SaaS platform launched last year that focuses on improving incident response. With three customers paying $6,000 a month, they help teams prepare and recover from IT outages quickly. By providing skill training and simulated incident drills, Uptime Labs enables engineers to troubleshoot and resolve network outages and other IT incidents efficiently. The company offers different tiers based on availability targets, with each tier providing a certain number of incident drills and seats. In their early stage, Uptime Labs is focused on learning from visionary customers to build a stronger product before optimizing for revenue growth.
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