Finding Mastery with Dr. Michael Gervais The Power of Trust and Maximizing Potential | Anne Morriss and Frances Frei
Aug 11, 2021
Anne Morriss, co-founder of GenePeeks, and Frances Frei, a Harvard Business School professor, share insightful strategies for cultivating trust in organizations. They discuss how to create inclusive environments that empower individuals to reach their full potential. The conversation emphasizes the interconnectedness of psychological safety and performance, arguing for a shift from meritocracy to collaboration. They also explore the 'trust triangle' of authenticity, logic, and empathy and delve into the significance of love and identity in fostering meaningful relationships.
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Inclusion First
- Prioritize inclusion over diversity in organizations.
- Focus on creating a safe, welcome, celebrated, and cherished environment, and diversity will follow.
Trust Triangle
- Trust is built on authenticity, logic, and empathy.
- Lack of trust, or a "wobble," stems from doubts in one of these areas.
Empathy in Therapy
- Michael Gervais shares an anecdote about a therapy session where he struggled to empathize with a trauma survivor.
- He learned to connect through shared feelings of vulnerability and powerlessness, even without identical experiences.
