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Oxide and Friends
I Know This! (Purpose-built systems with general-purpose guts)
Feb 8, 2022
01:20:38
Snipd AI
The discussion dives into the mixed feelings of early adopters with new features and the joys and pains of using scheduling tools like Calendly. Personal stories highlight the humorous mishaps and technical challenges faced in troubleshooting. Transparency in tech, especially during outages, becomes a focal point, examining the ethics of communication with customers. They also share the significance of minor code changes, reflecting on the impacts these have on system performance, while reminiscing about past tech projects and the intricate dance of support and trust in customer relations.
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Quick takeaways
- User anticipation for new features highlights the emotional connection individuals have with platforms, emphasizing the importance of timely feature rollouts.
- The effectiveness of tools like Calendly hinges on context-sensitive usage, underscoring the balance between efficiency and perceived rudeness in scheduling interactions.
Deep dives
The Urgency of Feature Access
Experiencing the gradual rollout of new features creates a sense of urgency and anticipation among users. While acknowledging that the feature is universal, individuals often feel a personal stake in its availability, questioning who may need it more urgently than they do. This particularly resonates for those who have been consistently reliable in utilizing the platform, yet find themselves waiting for features that could enhance their experience. The feeling of being overlooked by a platform that sends reminders about events while delaying user access to critical features can foster frustration.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode