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19min chapter
I Know This! (Purpose-built systems with general-purpose guts)
Oxide and Friends
Navigating Data Challenges in Customer Support
This chapter reflects on the emotional and technical challenges faced during a significant data crisis, detailing personal experiences with customer interactions and data recovery efforts. It emphasizes the need for clear communication and effective support amidst the complexities of enterprise systems and the fallout from technical mishaps. The discussion also critiques traditional business support models, drawing parallels to historical failures while highlighting the psychological aspects of troubleshooting in high-stakes environments.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode