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18min chapter
I Know This! (Purpose-built systems with general-purpose guts)
Oxide and Friends
Navigating Technical Support Challenges
This chapter discusses the struggles of providing effective remote technical support, particularly in situations requiring on-premises management. Through various anecdotes, the speakers emphasize the importance of proper logging, customer transparency, and avoiding overcomplicated fixes to maintain trust and confidence. The narrative highlights critical lessons learned from specific incidents, showcasing the balance between technical resolution and customer relationship management.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode