The story behind Hilton Hotels “It matters where you stay"
May 9, 2024
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James Sowden, CSO at TBWA/Chiat/Day NY, and Dan Reynolds, Global SVP at Hilton, discuss Hilton's brand strategy focusing on the experience of the stay over just the destination. They delve into the concept of 'staying matters' and Hilton's distinctiveness in hospitality, emphasizing tailored stays. The conversation also covers the evolution of Hilton's brand platform, highlighting the message 'It matters where you stay' and strategies to appeal to a younger audience through innovative approaches.
Hilton hotels' campaign shifts focus to quality stay experience over destination, challenging industry norms.
Success metrics show increased awareness and engagement with Hilton brand due to 'for the stay' campaign.
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Hilton's disruptively challenges the 'destination over stay' concept in its marketing strategy
Hilton's Chief Strategy Officer and SVP of Global Content and Partnerships discuss a disruptive campaign challenging the belief that the destination matters more than the stay. By focusing on the quality of the stay experience across its diverse hotel brands like Hampton, DoubleTree, and Waldorf Astoria, Hilton aims to break away from industry norms and present a unique narrative.
Hilton's campaign success reflected in brand awareness and consideration growth
The Hilton campaign's impact is evident through increased unaided and aided awareness, as well as heightened brand consideration. Various metrics demonstrate positive results, showcasing the effectiveness of the 'for the stay' campaign over its 24-month run. The success underscores a shift in audience perceptions and engagement with the Hilton brand.
I'm joined by James Sowden, CSO at TBWA/Chiat/Day NY and Dan Reynolds, Global SVP at Hilton to chat about the latest campaign for their portfolio of properties. Thanks to the Master of Advertising Effectiveness (MAE) program for sponsoring this episode. Learn more at MAE.academy.
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