Adam Carroll: Lessons learned from a founder and 3x sales leader
Nov 16, 2023
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Adam Carroll, former sales leader at FullStory, Recurly, and Outbrain, shares his advice on segmenting playbooks, moving upmarket, and building a global expansion strategy. He discusses the challenges of international markets, establishing credibility, and the importance of data analysis in sales decisions.
Having separate playbooks tailored to different sales motions is crucial for maintaining consistency and success in sales.
Expanding to new regions requires adapting the sales process to fit cultural expectations and establishing credibility.
Deep dives
The Importance of Having Different Playbooks for Different Sales Motions
Having separate playbooks for different sales motions, such as product led growth (PLG) and enterprise, is crucial for maintaining consistency and success in sales. Using a one-size-fits-all playbook may not drive a repeatable process for enterprise sales. An NFL team uses different playbooks depending on the teams they are playing against, and the same concept can be applied in sales. By building dedicated playbooks tailored to different sales motions, teams can have clearer guidance on customer targeting, value creation, and problem-solving, leading to more effective and efficient sales processes.
Challenges of Building Two Different Playbooks
Creating separate playbooks for different sales motions, such as PLG and enterprise, can present several challenges. Strong alignment and feedback loops between different teams are necessary to ensure seamless coordination. Product prioritization becomes crucial, as resources and development efforts need to be allocated strategically to target the right customers. Additionally, a cultural shift may be required when transitioning from one sales motion to another, which should be reflected in internal alignment, external messaging, and overall perception in the market.
Developing Playbooks for Expanding to New Regions
Expanding to new regions requires a different playbook, considering aspects like local sales processes, cultural differences, and establishing credibility. Adapting the sales process to fit cultural expectations and formalities becomes crucial when expanding globally. Building trust and credibility in new markets may require leveraging local case studies and referenceable customers. Additionally, pricing strategies may need to be adjusted, and considerations must be made for product localization and resource allocation to ensure successful market entry.
Alexa chats with Adam Carroll, Founder at Carroll Sales Consulting and former sales leader at FullStory, Recurly, and Outbrain. Adam shares his advice on segmenting your playbooks, moving upmarket, coaching your team on playbooks, and how he built a global expansion strategy.
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