HBR IdeaCast Great Leaders Use Tough Love to Improve Performance
Jun 2, 2020
Frances Frei, a Harvard Business School professor and co-author of "Unleashed," shares her insights on effective leadership. She emphasizes the importance of trust, empathy, and even tough love. Frei discusses how successful leaders focus on their impact on others and create a culture that drives performance. She also explores the balance between accountability and support, along with lessons from Peru on merit-based recognition. Finally, Frei advocates for redefining cultural values to enhance workplace health at companies like Uber.
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Building Trust
- Build trust with employees by focusing on authenticity, logic, and empathy.
- Diagnose which component is lacking and find a custom solution.
Authenticity in Leadership
- As a leader, be authentic and create conditions for others' authenticity.
- Make people feel safe, welcome, and celebrated for their differences.
Communicating Logically
- Establish logical credibility by clearly communicating your reasoning.
- Start with your point, then provide supporting evidence, and avoid discussing unfamiliar topics.
