Buy Now, Pay Later … And Then Launch A Retail Media Network?
Oct 3, 2023
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Klarna's CMO discusses the company's expansion into marketing services and the possibility of launching a retail media network. They explore Klarna's role in e-commerce technology and its various marketing tools and services. The podcast also touches on the impact of connected TV on advertising consumption and the differences in promoting Klarna to businesses and consumers.
Klarna, a popular Buy Now Pay Later service, plans to launch its own retail media network to offer better advertising opportunities than big social media platforms.
Klarna emphasizes responsible use of credit for BNPL services, providing tailored financing options and low fees for merchants, positioning it as a smarter option for financing compared to credit cards.
Deep dives
Klarna: Evolution from Payments to an Ecosystem
Klarna, a Swedish payments company, has evolved from offering Buy Now Pay Later services to becoming an ecosystem for shopping and everyday spending. At its core, Klarna provides flexible payments with options for paying now, paying later, and financing. With 150 million consumers and 500,000 merchants using Klarna, the company has built a strong network and valuable data. Klarna's focus is not just on payments, but also on enhancing the shopping experience with services like digital receipts, budgeting tools, and package tracking. Klarna aims to position itself as a better way for consumers to shop and for merchants to sell, while also reducing dependency on big social media platforms for advertising.
The Rise of Buy Now Pay Later and Addressing Concerns
Buy Now Pay Later (BNPL) services, like Klarna's, have gained popularity by offering consumers a flexible credit option with lower fees and interest compared to traditional credit cards. However, as BNPL grows, there is increased scrutiny on its impact on consumer spending habits. Klarna addresses these concerns by emphasizing responsible use of credit, acknowledging that BNPL is a form of credit that requires consumer mindfulness. Klarna's business model, which places low fees and interest charges on merchants, separates it from traditional credit cards. They offer tailored financing options based on specific purchases and focus on transactional underwriting to ensure the right payment methods for consumers. Klarna believes that BNPL is a smarter option for financing than credit cards, especially considering the high interest rates associated with credit cards.
Klarna's Expansion Into Retail Media and Marketing Services
In addition to its payment services, Klarna has been expanding into marketing and retail media services. With its vast network of consumers and granular transactional data, Klarna positions itself as a powerful partner for merchants looking to target high-intent shoppers. By leveraging its close-loop attribution and comprehensive understanding of the consumer journey, Klarna aims to offer better advertising opportunities compared to big social media platforms. The company is investing in building an ecosystem for smart shopping, integrating content and purchases, and providing personalized recommendations. Klarna's goal is to become a leader in the retail media network space, offering scalable marketing solutions that meet the changing needs of both consumers and merchants.
The Power of Branding and Future Trends in Shopping
Klarna recognizes the importance of building a strong brand and believes that brand investment significantly impacts customer retention and other key performance indicators. The company aims to create a brand that instills confidence in consumers and differentiates itself from competitors. As for future shopping trends, Klarna anticipates a closing of the gap between content and purchases. This means enabling consumers to make purchases directly from the content they are engaging with, minimizing the number of clicks and platform switches. Klarna also expects increased focus on money management, budgeting, and smarter spending due to a shift towards more mindful consumer behavior. Additionally, the company is exploring the possibilities of social shopping and commerce, aiming to transform the shopping experience by combining AI, personalization, and creator content.
Klarna is best known as a BNPL service. But don’t be surprised if you see the Swedish payments company eventually launch its own retail media network, says CMO David Sandstrom.
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