Waste No Day: A Home Services Motivational Podcast Brigham Dickinson - Delivering Unforgettable First Impressions That Convert Calls Into Sales!
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Dec 16, 2024 Brigham Dickinson, President of Power Selling Pros, shares his expertise in transforming call handling within the home services sector. He emphasizes the importance of understanding customer needs through curiosity, advocating for organic sales interactions. Brigham discusses the journey from fear to mastery in public speaking, highlighting mentorship and resilience. He reveals how tailored training for customer service representatives has led to a 93% booking rate, underscoring the critical role of empathy and effective communication in enhancing customer relationships.
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Customer-Centric Approach
- Show customers you care by being curious about their needs and offering options.
- Get them to say yes or no without assuming you know their needs, even if you're a customer yourself.
Integrating Membership Sales
- Integrate membership sales into your presentations, whether over the phone, through CSRs, or in person.
- Memberships benefit both you and the homeowner.
Overcoming Public Speaking Fear
- Brian Burton initially struggled with public speaking and role-playing, even receiving negative feedback.
- Through persistent practice and preparation, he overcame his fear and now excels at public speaking.