CHURN FM E273 | Redefining Customer Success in the Age of AI with Agency's CEO Elias Torres
Nov 28, 2024
Elias Torres, Founder and CEO of AgencyAI and former VP of Engineering at HubSpot, discusses his journey from selling Drift for $1.2 billion to launching an AI-driven customer success platform. He highlights the role of AI in streamlining customer interactions and emphasizes the shift toward outcome-based pricing models. Elias also tackles the challenges of scaling success teams and the necessity of a unified 'customer brain' for better insights. His vision for a $10 billion company showcases the transformative power of technology in enhancing customer engagement.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Intro
00:00 • 2min
Revolutionizing Customer Success in the AI Era
01:42 • 4min
Navigating Customer Retention Challenges in Business Growth
05:18 • 2min
Revolutionizing Customer Success with AI
07:27 • 13min
Enhancing Customer Communication and Reducing Transition Friction
20:50 • 2min
AI in Customer Success: Enhancing Communication and Efficiency
22:20 • 18min
Encouraging Innovation and Advocacy in Customer Success
40:36 • 2min