Elias Torres, Co-founder and CEO of Agency and former Drift co-founder, shares insights on his complex journey in tech. He discusses why selling Drift for $1.2BN felt like a massive failure, highlighting the pitfalls of a cushy company culture. Elias examines how incumbents are slower and less effective in today's fast-paced AI landscape, emphasizing that the most valuable companies may remain small and agile. He also reflects on the emotional challenges of balancing entrepreneurship with parenthood, offering a fresh take on success and meaningful work.

Elias Torres, CEO of Agency and former leader at HubSpot and Drift, shares his inspiring journey from Nicaragua to tech success. He discusses the limitations of current customer success software, envisioning a future where AI seamlessly enhances customer experiences. Insights into his consulting with OpenAI reveal how LLMs fuel his innovative approach. Elias also tackles the challenge of building an efficient team, aiming for $1B in revenue with under 100 employees, and highlights the evolving landscape of hiring in the AI era.

In this discussion, Elias Torres, co-founder and CEO of Agency AI, shares his journey from founding Performable to leading Drift, a billion-dollar company. He emphasizes the significance of building a strong company culture and recruiting talent for success in Silicon Valley. Elias reveals how AI can transform customer engagement, highlighting its potential to enhance understanding of the customer journey. He also provides practical advice for aspiring founders, focusing on transparency and adaptability in business. Plus, he teases his latest initiative aiming to redefine customer service.

Elias Torres, co-founder of Drift and now leading Agency, shares his insights on AI's transformative role in customer success. He cuts through the hype by discussing real-world applications that genuinely enhance customer experiences. The conversation explores the evolving responsibilities of customer success professionals in an AI-driven landscape and highlights the need for personalized interactions. With a focus on navigating challenges and fostering trust, Elias offers a roadmap for leveraging AI to build stronger customer relationships.

Elias Torres, co-founder of Drift and founder of Agency, dives deep into how AI is reshaping customer success. He discusses real-world AI applications enhancing customer experiences and the importance of ethical considerations. Torres emphasizes the need for customer success managers to adapt to more analytical roles while integrating AI and video technology for personalized interactions. With a focus on navigating data privacy challenges, he highlights how AI can foster trust and streamline communication, transforming customer relationships.