Elias Torres, CEO of Agency and former leader at HubSpot and Drift, shares his inspiring journey from Nicaragua to tech success. He discusses the limitations of current customer success software, envisioning a future where AI seamlessly enhances customer experiences. Insights into his consulting with OpenAI reveal how LLMs fuel his innovative approach. Elias also tackles the challenge of building an efficient team, aiming for $1B in revenue with under 100 employees, and highlights the evolving landscape of hiring in the AI era.

In this discussion, Elias Torres, co-founder and CEO of Agency AI, shares his journey from founding Performable to leading Drift, a billion-dollar company. He emphasizes the significance of building a strong company culture and recruiting talent for success in Silicon Valley. Elias reveals how AI can transform customer engagement, highlighting its potential to enhance understanding of the customer journey. He also provides practical advice for aspiring founders, focusing on transparency and adaptability in business. Plus, he teases his latest initiative aiming to redefine customer service.

Elias Torres, Founder and CEO of AgencyAI and former VP of Engineering at HubSpot, discusses his journey from selling Drift for $1.2 billion to launching an AI-driven customer success platform. He highlights the role of AI in streamlining customer interactions and emphasizes the shift toward outcome-based pricing models. Elias also tackles the challenges of scaling success teams and the necessity of a unified 'customer brain' for better insights. His vision for a $10 billion company showcases the transformative power of technology in enhancing customer engagement.