Pioneers of AI Elias Torres wants to reach unicorn status with just 100 employees
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Jun 25, 2025 
Elias Torres, Founder and CEO of Agency AI, discusses his vision of reaching unicorn status with just 100 employees. He reflects on the American Dream and how his immigrant background fuels his entrepreneurial spirit. Torres delves into the evolution of AI technologies and the challenges of enhancing customer experiences in a competitive market. He emphasizes the importance of emotional intelligence in AI, and advocates for adaptable problem-solving skills in the changing job landscape. His insights about innovation and personalized service are both inspiring and thought-provoking.
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Immigrant Roots Fuel Drive
- Elias Torres grew up inspired by his immigrant family's journey to the U.S., shaped by his grandmother's courageous crossing and activism.
- This personal history fuels his drive and embodies his version of the American Dream.
From IBM to Startups
- Elias quit IBM seeking a startup environment full of intensity and care, unlike the corporate apathy he experienced.
- His early startup successes were driven by passion and high agency with founder David Cancel.
AI Enhances Customer Experience
- AI's real value lies in improving the entire customer experience, not just automating support at problem points.
- Companies must rethink customer engagement holistically, leveraging AI to create meaningful interactions.