Let's Talk Loyalty

#366: How Enriching Your Data Can Transform Your Customer Loyalty with Cheetah Digital.

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Apr 12, 2023
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ANECDOTE

Jamshad's Pets at Home Loyalty

  • Jamshad Mughal shares his positive experience with Pets at Home loyalty program for pet essentials and useful tips.
  • He appreciates their improved app usability and engaging experiences, which makes him willing to share personal data.
INSIGHT

Data Enrichment Enhances Loyalty

  • Loyalty can be achieved as an outcome even without a structured loyalty program.
  • Integrating data enrichment across engagement and marketing creates a seamless end-to-end customer experience.
ADVICE

Leverage Data Enrichment

  • Use data enrichment by collecting sociodemographic, behavioral, and psychographic data to boost personalization.
  • Combine first-party and zero-party data with customer consent for authentic personalized experiences.
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