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Microsoft Teams Insider
What's Happening now in Teams Phone, Meeting Rooms and Contact Center with Cloud Revolution's Adam Ball
May 8, 2024
Adam Ball discusses AI in contact centers, cloud phone migration, and meeting room tech. Highlights include AI disruption in contact centers, cloud migration trends for phones, and optimizing project efficiency in large deployments.
24:49
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Quick takeaways
- AI has potential to disrupt contact center industry.
- Cloud migration trending for Phone and meeting room technology.
Deep dives
Adam's Journey into Unified Communications
Adam Ball, co-founder of Cloud Revolution and a Microsoft Teams MVP, shared his journey into unified communications, starting from his sysadmin days to being introduced to Office Communications Server in 2007. This pivotal year led him to transition from virtualization to unified communications, exploring the early stages of technologies like OCS and its impact on the industry.
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