Evolution of Contact Centers with Cloud and AI Capabilities

Fellow MVP Adam Ball, Co-founder of Cloud Revolution and Tom Arbuthnot discuss the role of AI in contact centers, and the trends in cloud phone migration and meeting room technology.

• The potential of AI to disrupt the contact center industry
• The growing trend of cloud to cloud migration for Phone
• What customers really want from meeting room technology
• Optimising project efficiency and cost-effectiveness through large scale, fast and concurrent deployments

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