Building and Rebuilding Trust

In this podcast episode, business leaders Ann Morris and Francis Fry discuss the importance of trust in organizations and how to build and rebuild trust. They emphasize that trust is the foundation of all human progress and that rebuilding trust is possible even after it has been broken. The hosts identify three key dynamics that contribute to trust: authenticity, empathy, and logic. They offer practical strategies to address wobbles in each of these areas, such as starting conversations with the main point for logic wobbles, being present for empathy wobbles, and creating safe and welcoming environments for authenticity wobbles. The hosts also share their experiences in rebuilding trust at Uber, demonstrating how trust can be restored with dedication and thoughtful approaches.