Joyful Family Trip and Upcoming Topics: Building and Rebuilding Trust

This is an episode of Fixable, another podcast from the TED Audio Collective. This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust — authenticity, empathy and logic — and actionable solutions to strengthen each leg when they’re on shaky ground.

Want to help shape TED’s shows going forward? Fill out our survey!

Become a TED Member today at https://ted.com/join

Hosted on Acast. See acast.com/privacy for more information.