Car Dealership Guy Podcast
Inside Ewing Auto Group’s High-Tech Service Department of the Future | Industry Spotlight
Jan 5, 2025
Findley Ewing IV, CEO of Ewing Automotive Group, discusses how advanced technology is revolutionizing the automotive industry. He highlights the significant impact of training on customer service and shares insights on integrating robots into service departments. The conversation emphasizes how robotics streamline operations and enhance technician productivity. Ewing also explores the shift to a customer-centric approach, revealing innovative strategies to improve efficiency and satisfaction in automotive services.
37:31
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Quick takeaways
- Robots are revolutionizing the automotive service department by increasing technician efficiency through automated parts delivery, reducing downtime significantly.
- Ewing Automotive Group prioritizes a customer-centric approach and empowering employees, transforming the dealership experience into a more luxurious and convenient process.
Deep dives
Automation Enhances Efficiency and Morale
Robots are being effectively utilized in the automotive industry to boost operational efficiency while also improving employee morale. These robots automate tasks that traditionally required human intervention, such as delivering parts to technicians, thereby minimizing downtime and allowing technicians to focus more on their core responsibilities. For instance, technicians no longer need to waste time walking to parts counters; the robots bring the necessary components directly to them, which has reportedly increased technician efficiency by 12%. This automation enables staff to engage in more valuable tasks, alleviating the burden of repetitive movements and allowing them to concentrate on repair quality.
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