Car Dealership Guy Podcast

Inside Ewing Auto Group’s High-Tech Service Department of the Future | Industry Spotlight

Jan 5, 2025

Findley Ewing IV, CEO of Ewing Automotive Group, discusses how advanced technology is revolutionizing the automotive industry. He highlights the significant impact of training on customer service and shares insights on integrating robots into service departments. The conversation emphasizes how robotics streamline operations and enhance technician productivity. Ewing also explores the shift to a customer-centric approach, revealing innovative strategies to improve efficiency and satisfaction in automotive services.

37:31

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Episode guests

Findley Ewing IV

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Quick takeaways

Robots are revolutionizing the automotive service department by increasing technician efficiency through automated parts delivery, reducing downtime significantly.

Ewing Automotive Group prioritizes a customer-centric approach and empowering employees, transforming the dealership experience into a more luxurious and convenient process.

Deep dives

Automation Enhances Efficiency and Morale

Robots are being effectively utilized in the automotive industry to boost operational efficiency while also improving employee morale. These robots automate tasks that traditionally required human intervention, such as delivering parts to technicians, thereby minimizing downtime and allowing technicians to focus more on their core responsibilities. For instance, technicians no longer need to waste time walking to parts counters; the robots bring the necessary components directly to them, which has reportedly increased technician efficiency by 12%. This automation enables staff to engage in more valuable tasks, alleviating the burden of repetitive movements and allowing them to concentrate on repair quality.

Intro

3min

Transforming Automotive Operations: From Tradition to Customer-Centric Leadership

5min

Improving Efficiency in Automotive Service Departments

2min

Redefining Efficiency in Auto Service Departments

2min

Revolutionizing Auto Service with Robotics

25min

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Findley Ewing IV, CEO fo Ewing Automotive Goup, and Phil Zheng, COO of Richtech Robotics.

This episode of the Car Dealership Guy Podcast is brought to you by Richtech Robotics:

Richtech Robotics – Titan is the autonomous parts delivery system that keeps techs in bays, helping you reach new heights of productivity. By eliminating wasted trips to the parts counter, Titan boosts fixed ops efficiency by up to 12%, accelerating service times and streamlining operations. Let Titan handle the heavy lifting– reducing injuries, cutting downtime, and raising your dealership’s profitability. For a limited time, Richtech Robotics is offering a FREE 2-week pilot– just cover shipping. Visit richtechrobotics.com/cdg to book your trial now.

Need help finding top automotive talent? Get started here @: https://www.cdgrecruiting.com/

Interested in advertising with Car Dealership Guy? Drop us a line here @: https://cdgpartner.com

Interested in being considered as a guest on the podcast? Add your name here @: https://bit.ly/3Suismu

Topics:

00:00: Intro

02:31: How does training workers improve customer service?

11:31: How are robots changing car repair work?

18:43: What does using robots in service look like?

19:07: How can robots help outside the car business?

20:28: How do robots help complete work faster?

22:42: How can mechanics use robots to save time and make more money?

24:53: How does automation make managing parts easier?