The Next Big Idea Daily "The Friction Project" by Huggy Rao and Robert Sutton
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Apr 8, 2024 
Authors and professors Huggy Rao and Robert Sutton discuss strategies for smart leaders to make the right things easier and the wrong things harder. They explore the Trustees Mindset, Subtraction Mindset, and the dynamics of being a 'friction fixer' in organizations, emphasizing the balance between addressing challenges and driving progress.
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Trustees Mindset
- Adopt the "Trustees Mindset," viewing yourself as a trustee of others' time.
- Continuously and actively work to reduce time-wasting activities like unnecessary meetings.
Subtraction Mindset
- Embrace the "subtraction mindset" by actively removing complexity.
- Challenge the natural tendency to add rather than subtract when problem-solving.
Get Rid of Stupid Stuff
- Dr. Melinda Ashton at Hawaii Pacific Medical implemented a "Get Rid of Stupid Stuff" campaign.
- This campaign targeted inefficiencies in the electronic patient record system, saving significant nursing hours.