Robert Sutton

In this engaging discussion, Robert Sutton, an organizational psychologist and Stanford professor, dives into the nuances of oblivious leadership. He highlights how privilege can blind leaders to team struggles and stresses the importance of active listening. Sutton shares strategies such as measuring the balance between leaders' statements and questions to foster better communication. Through personal anecdotes and case studies, he illustrates how leaders can cultivate greater awareness and empathy, ultimately transforming their approach to effective leadership.

Robert Sutton, a Professor at Stanford Business School and co-author of The Friction Project, dives into the nuances of workplace friction. He explains that not all friction is negative and shares strategies for becoming a 'friction fixer.' Sutton discusses practical methods like 'sludge audits' to enhance efficiency in tech and the significance of clear communication to eliminate jargon. Personal stories from Hamish Thompson, Kate McCallum, and Yashika Nayyar reveal real-life applications of these concepts in tackling friction.

Authors and professors Huggy Rao and Robert Sutton discuss strategies for smart leaders to make the right things easier and the wrong things harder. They explore the Trustees Mindset, Subtraction Mindset, and the dynamics of being a 'friction fixer' in organizations, emphasizing the balance between addressing challenges and driving progress.