The Josh Bersin Company
Flexible Shifts In Hospitality: Aimbridge Uses AI To Schedule Workers E187
Oct 2, 2024
Conrad Riddle, VP of HR Shared Services at Aimbridge Hospitality, shares insights into transforming workforce management in the hospitality sector. He discusses how Aimbridge leverages AI to allow employees to dynamically manage their schedules, enhancing flexibility and engagement. The 'Uberizing the Workforce' concept enables staff to bid on shifts and share schedules seamlessly. Riddle also highlights the integration of the UKG Workforce Management system, emphasizing its role in improving efficiency and addressing post-COVID challenges.
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Quick takeaways
- Aimbridge Hospitality enhances employee engagement and retention through an 'uberized' model allowing flexible, dynamic shift scheduling via a centralized app.
- The implementation of UKG Workforce Management empowers employees with autonomy in managing their schedules, resulting in increased job satisfaction and workforce engagement.
Deep dives
Transforming Workforce Management
AIMBRIDGE Hospitality is revolutionizing its approach to workforce management by adopting UKG Workforce Management. This centralized app creates a streamlined experience for employees, allowing them to manage their schedules and timecards from one interface. By embracing an 'uberized' model, employees gain increased flexibility as they can easily swap shifts or pick up additional hours without the constraints of traditional scheduling methods. This transformation comes in response to the competitive landscape shaped by gig economy principles, enabling AIMBRIDGE to attract and retain talent more effectively.
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