Conrad Riddle, VP of HR Shared Services at Aimbridge Hospitality, shares insights into transforming workforce management in the hospitality sector. He discusses how Aimbridge leverages AI to allow employees to dynamically manage their schedules, enhancing flexibility and engagement. The 'Uberizing the Workforce' concept enables staff to bid on shifts and share schedules seamlessly. Riddle also highlights the integration of the UKG Workforce Management system, emphasizing its role in improving efficiency and addressing post-COVID challenges.