How to lead successful cultural transformation, with Lloyds Banking Group's Tanya Evans
Oct 8, 2024
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Tanya Evans, Group Culture & Leadership Director at Lloyds Banking Group, shares her expertise in organizational change. She discusses the importance of 'radical candour' for high performance and how psychological safety fosters healthy conflict. Tanya highlights the value of aligned autonomy and feedback in effective decision-making, as well as the integration of AI in cultural transformation strategies. With a focus on transparency and employee empowerment, she emphasizes the need for adaptability in driving lasting change.
Effective cultural transformation begins with leaders' self-awareness and understanding of their impact on organizational change.
Creating psychological safety fosters open dialogue and collaboration, essential for driving team performance and innovation in transformations.
Deep dives
Change Begins from Within
Cultural transformation in organizations starts with self-awareness and internal reflection. Leaders must first understand their own responses to change and how their choices affect the broader environment. This recognition helps to address the inherent resistance to change as people often fear the unknown. The speaker emphasizes the importance of finding the 'what's in it for me' perspective to align strategies with stakeholders' motivations for effective transformation.
Measuring Cultural Change Effectively
Lloyds Banking Group has developed a culture dashboard to track and measure their cultural transformation efforts through three key pillars: performance, change readiness, and customer outcomes. This dashboard allows the organization to ascertain whether their initiatives are creating meaningful impacts for both employees and customers. By gathering data through annual colleague surveys and ongoing pulse surveys, they can monitor progress and course-correct as needed. The focus is on creating positive customer feedback as a final measure of success in their cultural efforts.
Driving Behavior and Mindset Shifts
A crucial aspect of the transformation is achieving a shift in mindset from individualistic to collaborative thinking among employees. The organization aims to foster a customer-driven mentality through training and practical tools that encourage ownership and accountability. Important systems, such as risk management and decision-making processes, are being adapted to enable greater transparency and empower employees. Overall, the goal is to create an environment where values guide actions and recognition reinforces desired behaviors.
Fostering Psychological Safety and Joy
Creating psychological safety within teams is essential for enabling healthy conflict and productive conversations. The speaker promotes a culture where challenging discussions are normalized and leaders model joy even amidst serious transformations. This balance of accountability and enjoyment encourages engagement and enhances team performance. Leaders are reminded of their responsibility to nurture an inclusive environment where diverse voices are heard, fostering creativity and innovation.
How do you build a transformation culture that truly lasts? Tanya Evans, Group Culture & Leadership Director at Lloyds Banking Group, shares her proven strategies to driving organisational change from within.
Tune in to learn why “radical candour” is the key to high performance, what science can teach us about team building, and how the best leaders embody the change they want to see.
Think with Google Firestarters delves into the minds of the marketing and advertising industry’s most inspirational leaders. Check out our YouTube video series at: https://goo.gle/3t13pWt
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