The Simmer
Noah Glass, founder and CEO, Olo
May 21, 2024
Noah Glass, founder and CEO of Olo, discusses the evolution of restaurant technology over two decades. Topics include digital ordering, classic cocktails, and challenges in the industry. They explore loyalty programs, guest relationships, and balancing automation with human touch in the restaurant industry.
45:17
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Quick takeaways
- Only one out of every six restaurant orders comes through digital channels, showcasing the vast potential for growth in the industry.
- Technology should enhance operational efficiency in restaurants while preserving genuine hospitality through a balance of automation and human interaction.
Deep dives
The Evolution of Restaurant Tech and Future of Hospitality
The podcast delves into the evolution of restaurant tech and the future of hospitality. It discusses the importance of moving past traditional headlines and into real conversations about the industry. Key points include the impact of recent conferences on the industry, the shift of ownership in point-of-sale systems, the changing landscape of loyalty programs, and the role of digital transformation in enhancing guest experiences and increasing operational efficiency.
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