Balancing Automation and Human Touch in the Restaurant Industry

It's been almost 19 years since Olo's first customer, its founder's grandmother, placed a restaurant order via text message. In that time, tech has changed — a lot! Still, on average, just one out of every six restaurant orders comes through digital channels. In this episode, Noah Glass, known as one of the earliest restaurant technology operatives, describes this evolution and what he sees coming after nearly two decades leading Olo. Also discussed: endless shrimp, negronis, and Dollaritas. Cheers!

Music provided by Heywood Rex.