
Defining Hospitality Revolutionizing Hospitality Education - Nicolas Graf - Defining Hospitality - Episode # 201
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May 21, 2025 Nicolas Graf, a chaired professor and Associate Dean at NYU’s Jonathan M Tisch Center of Hospitality, shares his inspiring journey from high school dropout to educator. He discusses the evolving world of hospitality education, emphasizing the importance of saying 'yes' to new opportunities. The conversation delves into diverse pathways for students, the future of customer experiences, and the significance of hospitality conferences. Graf highlights how institutions can shape the industry while tackling the financial barriers many students face.
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Hospitality's Broader Meaning
- Hospitality is about making people feel better and be better, connecting cultures and improving lives.
- Understanding the world through hospitality enhances personal growth and happiness.
From Dropout to Professor
- Nicolas dropped out of high school, started as a chef apprentice in Switzerland, then pivoted to business education.
- He earned an MBA by becoming a teaching assistant and later pursued a PhD in the US, sparking his academic career.
Embrace Yes for Growth
- Say 'yes' more often to opportunities, even if they’re outside your comfort zone.
- Saying yes leads to discovering new places, people, and personal growth.




