Defining Hospitality cover image

Revolutionizing Hospitality Education - Nicolas Graf - Defining Hospitality - Episode # 201

Defining Hospitality

00:00

Evolving Experiences in Hospitality and Retail

This chapter examines the transformation of consumer experiences in hospitality and retail, focusing on how businesses are integrating art and personalization to engage customers. It discusses the shift towards an experience-driven economy and highlights the diverse career trajectories in the hospitality industry, contrasting educational approaches in Europe and the U.S. Additionally, personal reflections on the alignment of educational goals with organizational values are provided, underscoring the impact on student experiences.

Play episode from 24:27
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app