George Khachatryan, CEO and Co-Founder of OfferFit, discusses redefining marketing personalization at scale. He explores the various aspects of personalization and shares insights on how marketers can effectively scale personalization. Topics include using first-party data, AI and machine learning in marketing, and the role of automation in creating personalized content. The podcast also touches on the potential of AI in reshaping content creation, data integration, and customer experiences in large enterprises.
Implementing AI streamlines marketing experimentation processes for enhanced personalization at scale.
Strategic AI implementation in retention and cross-selling boosts customer engagement and marketing performance significantly.
Deep dives
Challenges in Marketing Personalization
Scaling marketing personalization presents challenges in data integration, content creation, and experimentation. Integrating diverse systems, creating content, and conducting experiments require significant effort. The complexity of personalization emerges in differentiating between arbitrary personalization and performance-driven personalization.
Automation with AI in Personalization
Automation through AI, especially reinforcement learning, can streamline experimentation processes in marketing. AI, like contextual multi-armed bandits, helps in efficient exploration and exploitation strategies for optimizing marketing decisions. AI tools address bottlenecks in data integration, content creation, and experimentation, paving the way for enhanced personalization at scale.
Case Study: Hubbell's Personalization Strategies
Hubbell, the video streaming arm of Foxtel, effectively leverages AI, specifically Off-Afit's solution, to enhance personalization across the customer journey. By strategically implementing AI in retention, win-back, and cross-selling efforts, Hubbell maximizes customer experience and value. This holistic approach to using AI illustrates operationalizing personalization for exponential outcomes in customer engagement and marketing performance.
George Khachatryan, CEO and Co-Founder of OfferFit delves into Redefining marketing personalization at scale. Personalization means many different things and sometimes nothing at all, according to GeorgeKhachatyran. Today, George explores the many facets of personalization and shares how marketers can scale at personalization.