MarTech Podcast ™ // Marketing + Technology = Business Growth cover image

MarTech Podcast ™ // Marketing + Technology = Business Growth

Redefining Marketing Personalization At Scale

May 9, 2024
George Khachatryan, CEO and Co-Founder of OfferFit, discusses redefining marketing personalization at scale. He explores the various aspects of personalization and shares insights on how marketers can effectively scale personalization. Topics include using first-party data, AI and machine learning in marketing, and the role of automation in creating personalized content. The podcast also touches on the potential of AI in reshaping content creation, data integration, and customer experiences in large enterprises.
21:16

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Quick takeaways

  • Implementing AI streamlines marketing experimentation processes for enhanced personalization at scale.
  • Strategic AI implementation in retention and cross-selling boosts customer engagement and marketing performance significantly.

Deep dives

Challenges in Marketing Personalization

Scaling marketing personalization presents challenges in data integration, content creation, and experimentation. Integrating diverse systems, creating content, and conducting experiments require significant effort. The complexity of personalization emerges in differentiating between arbitrary personalization and performance-driven personalization.

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