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The AI in Business Podcast
GenAI for CX, Cybersecurity, Fraud Detection, and Marketing Workflows in Insurance - with Dr. John Almasan of TIAA
Apr 14, 2024
24:49
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Dr. John Almasan from TIAA explores AI in insurance focusing on governance, talent, and innovation. Topics include customer experience, fraud detection, and marketing workflows. They discuss generative AI for risk management and personalized client services in the insurance sector.
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Quick takeaways
- Generative AI enhances customer engagement in insurance by providing personalized solutions and tailored marketing content.
- Successful AI implementation in insurance requires establishing responsible AI policies, educating leadership, and fostering collaboration between business and technology leaders.
Deep dives
The Drive for AI Adoption in Insurance
Leaders in the insurance industry are recognizing the need for AI adoption to enhance customer experiences, stay competitive, and improve ROI. The adoption of generative AI is seen as crucial in revolutionizing various domains within insurance, such as risk management, fraud detection, and customer engagement. However, challenges related to governance, data quality, and talent acquisition need to be efficiently addressed to leverage the power of generative AI effectively.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode