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GenAI for CX, Cybersecurity, Fraud Detection, and Marketing Workflows in Insurance - with Dr. John Almasan of TIAA
The AI in Business Podcast
Navigating AI Adoption and Impact on Workflows in Insurance
Exploring the crucial role of organizational buy-in for the successful implementation of generative AI in workflows such as customer experiences, fraud detection, and cybersecurity. The chapter emphasizes addressing governance, talent, and innovation challenges while underscoring the importance of human auditing and personalized content through AI algorithms.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode