Nudge

Six proven principles to persuade anyone

25 snips
Dec 4, 2023
Famed behavioural scientist Patrick Fagan walks through six proven persuasion techniques used by the NHS and even a 6-year old selling lemonade. Topics include social proof, commitment and consistency, the power of authority, and persuasive techniques used by hotel websites.
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ANECDOTE

Gorilla in the Scan

  • 83% of experienced radiologists missed a gorilla in a scan.
  • They were too focused on finding small abnormalities, highlighting how we miss things we don't look for.
INSIGHT

Social Proof as a Heuristic

  • People rely on heuristics, mental shortcuts, for decisions.
  • Social proof, a key heuristic, makes us follow the crowd, often choosing busy restaurants over empty ones.
ANECDOTE

The Runaway Diners

  • In Brazil, diners abandoned their meals, following joggers who ran by.
  • This herd instinct is exploited in marketing, using slogans like 'Over 99 billion served.'
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