The Future of Shopping with Vogue Business
Catering to tomorrow’s luxury consumer
Jun 8, 2024
Tom Essenhigh, VP of retail and hospitality at Worldpay, discusses the evolving luxury experience across channels on Vogue Business's podcast. Topics include immersive in-store experiences, Gen Z's impact on luxury market, integration of social commerce, and future of payments in luxury retail.
23:08
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Quick takeaways
- Luxury brands are emphasizing omni-channel strategies to enhance the in-store experience and bridge the gap between online and offline interactions.
- Future payments in luxury retail will focus on deepening loyalty, introducing new products like faster refunds, and aligning businesses with sustainability practices.
Deep dives
The Evolution of Luxury Shopping Experience
Luxury brands are enhancing the in-store experience by focusing on quality goods and services, making destination shopping more experiential. They emphasize omni channel strategies, providing high levels of service that create a unique differentiation. Investing in flagship stores remains crucial, attracting shoppers for an immersive and unforgettable experience.
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