The Revenue Formula

3 levers of customer growth (with Dan Steinman, Chief Evangelist at Gainsight)

Nov 9, 2023
Guest
Dan Steinman
Dan Steinman, Chief Evangelist at Gainsight, discusses the three levers of customer growth. Topics include celebrating customer revenue, the role of customer success, upselling strategies, and the dynamics between CSMs and account managers.
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Episode notes
1
Introduction
00:00 • 4min
2
The Importance of Customer Success in Driving Growth and Reducing Churn
04:23 • 12min
3
The Role of Customer Success in Product-led Growth
16:48 • 8min
4
The Dynamics Between CSMs and Account Managers in Handling Commercial Aspects
24:43 • 23min
5
Fostering Collaboration and Constructive Tension Between Teams for Better Results
47:14 • 2min
6
Exploring the Impact of Customer Success on Revenue Generation
49:00 • 2min