The Role of Customer Success in Product-led Growth

Hypergrowth comes from existing customers - and you have three growth levers to pull with customer success.

We talked with Dan Steinman, Chief Evangelist at Gainsight about those levers.

• (00:00) - Introduction
• (07:00) - How do you grow through your customer base?
• (10:16) - Why don't we celebrate customer revenue?
• (13:04) - A leap of faith
• (16:47) - CS and PLG
• (20:20) - Don't raise prices, reduce discounts
• (24:43) - What's the role of the CSM?
• (29:58) - How to upsell
• (33:11) - CSMs and discovery
• (39:00) - CSMs and commissions
• (42:57) - The product and the price