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12min chapter
3 levers of customer growth (with Dan Steinman, Chief Evangelist at Gainsight)
The Revenue Formula
The Importance of Customer Success in Driving Growth and Reducing Churn
This chapter explores the significance of customer success in driving growth and reducing churn. It discusses the authors' experience in writing a book on customer success and highlights the role of customer success in shaping the category and driving the customer success movement.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode