3 levers of customer growth (with Dan Steinman, Chief Evangelist at Gainsight)
The Revenue Formula
Exploring the Impact of Customer Success on Revenue Generation
This chapter explores the impact of product-led growth on customer success (CS) and the importance of the handover between CS and account management. It also discusses the demanding nature of the CS role and the strategic importance of a Vice President of Customer Success (VPCS) in the organization.
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