AI and the Future of Work

Dan O'Connell, CSO/CRO at Dialpad and founder of TalkIQ, discusses NLP in cloud telephony and his entrepreneurial journey from Google to founder to a quick exit

Aug 2, 2021

37:08

AI Chapters

Episode notes

Introduction

3min

How I Got Into the Dial Pad Space

4min

The Decision Process to Buy Dial Pad

3min

DialPAD: A Single Pane of Glass

2min

The Challenges of Scaling a Dial Pad

3min

The Challenges of Selling NLP Technology to the Enterprise

3min

How to Improve NLP Accuracy With NLU and NLP

3min

The Future of Voice and AI

2min

The Future of AI

3min

10.

The Future of Voice Video Messaging

2min

11.

The Importance of Scaling

2min

12.

The Lessons I Learned From TalkIQ

2min

13.

Rory O'Driskel: A Mentor Who Influenced My Career

2min

14.

Dan's Advice for a Younger Version of Dan

3min

Dan O'Connell, former founder and CEO of TalkIQ which was acquired by Dialpad, discusses the future of cloud communications. Dan's vision for helping teams sell more with less churn led to Dialpad becoming a unicorn last year having raised $100M at a $1.2B pre-money valuation. Exceptional investors including Andreessen Horowitz and Google Ventures are betting on Dialpad's ability to convert legacy telephony infrastructure into cloud-native, SaaS systems using AI to analyze voice transcripts.

Listen and learn...

Dan's entrepreneurial journey from incubator to launch to fundraising to acquisition.
Why TalkIQ was really three startups in one... and how Dan navigated his team through the process of finding one big customer problem to fix.
Why voice will soon be the primary computing interface.
The challenges of developing NLP technology for voice transcription and AI-based analytics.
What Dan learned from nearly a decade at Google... and, more important, what he learned not to do.

References in the episode...