The Greg McKeown Podcast 366. Ward Clapham on The Secret Weapon for Solving Crime
Sep 8, 2025
Ward Clapham, former Police Chief in Richmond, Canada, shares insights from his pioneering 'positive ticketing program,' which focuses on rewarding good behavior to build community trust and reduce crime. He emphasizes the transformative power of listening-led leadership, advocating for a shift from punitive policing to genuine engagement. Clapham discusses the vital role of trust in community policing, the impact of communication on familial relationships, and how these principles can foster collaborative environments across various sectors.
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Building Trust In The Cell Block
- Ward followed his uncle's advice to visit detainees, offer coffee, cigarettes, and a phone call to build trust.
- That routine opened lines of communication and taught him to listen for root causes rather than only enforce the law.
Talking Is The Core Work Of People Jobs
- If people won't talk to you, you can't solve their problems or do your job effectively.
- Building a bridge of trust is therefore the essential first work in any people-focused role.
Playing Hockey To Connect With Youth
- Ward stopped a street hockey game and joined the kids as goalie to break the ice and build rapport.
- That spontaneous play led him to become their scout leader and fundraise to support them.
