Ward Clapham

Ward Clapham, former Police Chief in Richmond, Canada, shares insights from his pioneering 'positive ticketing program,' which focuses on rewarding good behavior to build community trust and reduce crime. He emphasizes the transformative power of listening-led leadership, advocating for a shift from punitive policing to genuine engagement. Clapham discusses the vital role of trust in community policing, the impact of communication on familial relationships, and how these principles can foster collaborative environments across various sectors.