Cecelia Raine on Freddie Mac’s vision for servicing

Nov 12, 2024

Cecelia Raine, Vice President of Servicing Innovation and Engagement at Freddie Mac, shares insights on transforming mortgage servicing through technology. She discusses the shift from outdated systems to the innovative Resolve platform to better support homeowners. Raine highlights the importance of personalization in servicing and the need for strategic collaboration to meet emerging challenges. The conversation touches on enhancing borrower education and utilizing APIs for improved consumer communication, all aimed at fostering a more efficient and responsive experience.

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Intro

00:00 • 2min

Reimagining Servicing Platforms

01:57 • 4min

Collaborative Innovation in Servicing Strategies

05:58 • 3min

Enhancing Consumer Experience Through Innovative Technologies

08:55 • 3min

Enhancing Mortgage Servicing Through Personalization

11:37 • 15min

Enhancing Homeowner Education for Sustainable Ownership

26:16 • 3min