Cecelia Raine

Cecelia Raine, Vice President of Servicing Innovation and Engagement at Freddie Mac, shares insights on transforming mortgage servicing through technology. She discusses the shift from outdated systems to the innovative Resolve platform to better support homeowners. Raine highlights the importance of personalization in servicing and the need for strategic collaboration to meet emerging challenges. The conversation touches on enhancing borrower education and utilizing APIs for improved consumer communication, all aimed at fostering a more efficient and responsive experience.