The AI in Business Podcast
Fraud Risk Solutions for Retail Experiences in Grocery, Banking, and Beyond - with Vivek Khindria of Loblaw
Jan 28, 2025
In this engaging discussion, Vivek Khindria, Senior VP of Cyber Security at Loblaw, shares insights on navigating fraud in retail and beyond. He highlights how generative AI is both a tool for criminals and a weapon for prevention. Vivek emphasizes the need for collaboration across sectors to enhance fraud detection through information sharing. He also addresses the delicate balance between preventing fraud and ensuring a seamless customer experience, showcasing the evolving strategies needed in today's complex landscape.
21:07
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Quick takeaways
- The evolution of AI, particularly generative AI, significantly impacts fraud detection strategies, requiring a balance between security and customer experience.
- Information sharing across sectors, facilitated by collaborative platforms, is crucial for enhancing fraud prevention and adapting to emerging criminal tactics.
Deep dives
Navigating the Evolving Fraud Landscape
The increasing utilization of AI, particularly generative AI, is reshaping the fraud landscape significantly. Organizations must find a balance between effective fraud detection and maintaining a seamless customer experience. With adversaries adopting advanced tactics, including generative AI, businesses need to prioritize privacy and ethics while enhancing detection strategies. Understanding the known and emerging tactics is crucial, as the threats posed by social media, phishing, and deepfakes call for heightened awareness among teams.
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