2min chapter

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Fraud Risk Solutions for Retail Experiences in Grocery, Banking, and Beyond - with Vivek Khindria of Loblaw

The AI in Business Podcast

CHAPTER

Balancing Fraud Detection and Customer Experience in Retail

This chapter concludes the discussion on fraud risk solutions in retail by emphasizing the need to balance fraud detection with maintaining a positive customer experience. It highlights the dual nature of AI in empowering both fraud prevention strategies and its potential misuse by criminals, while also advocating for enhanced information sharing across industries to combat cyber threats collectively.

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