Balancing Fraud Detection and Customer Experience in Retail

Today’s guest is Vivek Khindria, Former SVP Cyber Security, Network and Technology Risk at Loblaw Companies Ltd., Canada’s largest food retailer. With its operations spanning grocery, pharmacy, banking, and apparel, Loblaw faces unique and multifaceted fraud challenges across diverse verticals. Vivek offers expert insights into the evolving fraud landscape, highlighting the critical balance between mitigating false positives and minimizing customer friction. He shares how leveraging data, information sharing across sectors, and advanced AI tools are reshaping fraud prevention strategies. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!